Practice Activity #4: Implementation Strategy

Learner Plan

Learner Identification	The learner audience for this training is: Class size is 4 +/- 2 Consisting of top-level managers and directors of the college. Decision maker for managing organization's UVIS application. Reviewed Glossary of Learner's Guide. Reviewed six performance bottleneck scenarios in Appendix of Learner's Guide.
Schedule	Total number to be trained: 4 Course to be offered once. Field Services Conference Room in Hospital Wing of CVM. Three 90 minute-long sessions every Tues for three weeks from 9 to 10:30 A.M.
Notification	The purpose of this course is to present various application performance tuning options, why they are necessary, and when to perform them. Define the various terms utilized in discussing tuning options. Differentiate between various performance tuning options. Estimate ROI for implementing suggested performance tuning efforts. Compare relative worth of carrying out a performance tuning recommendation. Plan appropriate resources for ongoing performance tuning efforts. Judge the relative value of each performance tuning action. The Learner's Guide will be distributed one week in advance of first session. An email reminder will be sent out each Monday before Tuesday's class. Upon completion of this class, the learners will have obtained: A general understanding of computer networks and client/server applications. Expanded vocabulary, improving efficiency in communication between management and technical staff. Logical grasp of possible bottlenecks and performance tuning options, enabling better management, computer resource growth planning, and ROI analysis.
Tracking	Each individual will be responsible for reviewing materials provided as needed and exploring resources provided in Appendix for further learning. The technical staff will report future bottlenecks utilizing the vocabulary and format presented in the course and ensure managers fully understand the performance degradation reasons before moving forward with determining resolutions. The facilitator will follow up with participants after 60 days to determine if refresher course is needed.

Facilitator Plan

Facilitator Identification	Only one facilitator will be assigned and trained for this course. The facilitator will have: A working knowledge of computers and computer networks. An working knowledge of software design principles. An working knowledge of Oracle DBMS and general database tuning procedures. Familiarity with the CVM's client/server application (UVIS). Facilitator experience.
Training Schedule	Training will be conducted in the Field Services Conference room. The following equipment is available: Networked computer with oraganization's client/server application installed. Overhead projection of computer's screen. Whiteboard and dry-erase markers and eraser. Train-the-Trainer session will be conducted two weeks before first class is scheduled. Pilot Test: Oct. 8, 2003 from 8:00 A.M. to Noon. Train-the-Trainer: Oct. 14, 2003 Initial Course Start: Oct. 28, 2003
Preparation	The facilitator should: Review the Learner and Facilitator Guide Be familiar with the Field Services conference room and equipment therein. Attend the Train-the-Trainer session. The purpose of this course is to present various application performance tuning options, why they are necessary, and when to perform them. The Learner's Guide will be distributed one week in advance of first session. An email reminder will be sent out each Monday before Tuesday's class. The learners in this group consist of top-level managers at the Vet Hospital who are directly responsible for ensuring the current system meets their users' needs while satisfying the support of their area's business functions. Upon completion of this class, the learners will be able to: Define the various terms utilized in discussing tuning options. Differentiate between various performance tuning options. Estimate ROI for implementing suggested performance tuning efforts. Compare relative worth of carrying out a performance tuning recommendation. Plan appropriate resources for ongoing performance tuning efforts. Judge the relative value of each performance tuning action.

Facilitator Identification

Only one facilitator will be assigned and trained for this course. The facilitator will have:

A working knowledge of computers and computer networks.
An working knowledge of software design principles.
An working knowledge of Oracle DBMS and general database tuning procedures.
Familiarity with the CVM's client/server application (UVIS).
Facilitator experience.

Training Schedule

Training will be conducted in the Field Services Conference room. The following equipment is available:

Networked computer with oraganization's client/server application installed.
Overhead projection of computer's screen.
Whiteboard and dry-erase markers and eraser.

Train-the-Trainer session will be conducted two weeks before first class is scheduled.

Pilot Test: Oct. 8, 2003 from 8:00 A.M. to Noon.

Train-the-Trainer: Oct. 14, 2003

Initial Course Start: Oct. 28, 2003

Preparation

The facilitator should:

Review the Learner and Facilitator Guide
Be familiar with the Field Services conference room and equipment therein.
Attend the Train-the-Trainer session.

The purpose of this course is to present various application performance tuning options, why they are necessary, and when to perform them.

The Learner's Guide will be distributed one week in advance of first session.

An email reminder will be sent out each Monday before Tuesday's class.

The learners in this group consist of top-level managers at the Vet Hospital who are directly responsible for ensuring the current system meets their users' needs while satisfying the support of their area's business functions.

Upon completion of this class, the learners will be able to:

Define the various terms utilized in discussing tuning options.
Differentiate between various performance tuning options.
Estimate ROI for implementing suggested performance tuning efforts.
Compare relative worth of carrying out a performance tuning recommendation.
Plan appropriate resources for ongoing performance tuning efforts.
Judge the relative value of each performance tuning action.

Train the Trainer Agenda

Part A

To encourage a sharing of ideas and enrich the exercises in Part D, additional members of the technical staff are invited to the TTT session. The Facilitator and technical staff are provided with all course materials, including Facilitator's Guide and Learner's Guide and are expected to review thoroughly prior to the Train-the-Trainer (TTT) session.

Part B

The course goals and objectives are presented followed by a description and discussion amongst the group of the learner profile.

Part C

The outline for the entire course is reviewed with Facilitator's Guide in hand, reviewing objectives and tasks contained in each lesson in conjunction with Task Inventory chart.

Part D

Exercises are conducted for the remaining of the TTT session with the purpose of encouraging the facilitator(s) in exercising their facilitator skills in conjunction with becoming familiar with the course materials. Since only one facilitator is expected to be trained, the exercises should focus on primarily developing the facilitator's familiarity with the course work with the following exercises.

Exercise 1

Lesson 1, "Computer Networks Explained" -- Each participant is asked to individually think of a way to describe what a computer network is and how one works without using any computer lingo whatsoever.

Then as a group, each participant's ideas are shared and discussed and the facilitator senthesizes the concepts discussed and presents to the group his/her presentation for describing computer networks.

Exercise 2

Lesson 2, "Intro to Client/Server Architecture" -- The participants are broken up into two teams. One team will focus on the Client aspect of the client/server model while the other team focuses on the server aspect. The teams are to draw up a list of roles of their respective components and generate a list of software applications that are representative of their component of the client/server model. The lists are then exchanged and participants are ask to identify missing components of each team's work and identify unclear explanations. Finally, these thoughts are shared amongst all participants with particular attention paid to the missed items.

Exercise 3

Lesson 3, "Six Performance Tuning Scenarios" -- The participants are divided up into two teams and each is handed three of the scenarios. Each team is to critique the scenario, identify possible solutions, approximate probably time to solve bottleneck, and finally, estimate resources required to correct bottleneck. The facilitator leads a guided presentation of each of the scenarios with the technical team and SME critiquing and offering suggestions for improvement.

mwlang@cybrains.net

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